Dental USA Retipping & Sharpening Service

About Dental USA, Inc.

“The best choice for safe treatment and success” is how dentists around the country describe our instruments. The management concept of Dental USA is to create products that will not only be a good value to our customers, but will earn their trust while they receive excellent customer service.

www.mydentalusa.com

RE-TIPPING

Enjoy using our prepaid shipping labels when you send us your instruments for re-tipping! We can re-tip your instruments for a fraction of the price of a new one!

Some companies say that re-tipping is not safe!! If that were true, why are our customers so satisfied and why is our company growing?! we can not re-tip instruments with American Eagle, Hartzell, PDT, Henry Schein and Handles size.

SHARPENING

Why you are spending your valuable time sharpening your instruments when we can do it for you?!
We will send them back to you like new!

Why would you buy new instruments? You will be amazed at the great savings being offered to you by Dental USA, Inc.

REPLACE / TRADE-IN

Receive a lower price for new instruments when you send a Trade-In. Send us your old, used, un-repairable instruments. We accept instruments from any manufacturer. Your Trade-In instruments do not have to be the same as the instruments you are purchasing.

Send one old instrument for each NEW One YOU WANT.

REPAIR / RETIP / SHARPENING ORDER GUIDELINES

We at Dental USA try our best to meet the standards of our customers on a daily basis. In order to do so, and keep our lower pricing, along with the same higher quality and services, we would appreciate the following from our Customers:

  1. WE PREFER THAT YOU USE A DENTAL USA ORDER FORM WHEN SENDING IN ALL RETIPPING, SHARPENING AND NEW INSTRUMENT ORDERS.
    THIS MAY BE IN ADDITION TO ANY PURCHASE ORDER YOU MAY INCLUDE WITH YOUR ORDER. THERE IS A PLACE ON OUR ORDER FORM TO INCLUDE YOUR P.O. NUMBER!!!!!!!!
  2. Automatic trade-in and replacements of instruments will be assumed for all non-repairable / non-retippable instruments unless otherwise noted on your Purchase Order or Order Form.
    There is a specific place on our order form to specify this. Also, we check each instrument for defects / problems to insure the safety for your customers / patients, so we may find additional instruments that need replacing.
  3. Please SORT ALL INSTRUMENTS to avoid any confusion. If you send them to us without proper sorting, Dental USA cannot guarantee matching handles and tips. Additional costs for sorting may also be applied. The following is a brief description of how to do it correctly:
    • Please group similar instruments together and specify what kind of TIPS YOU WOULD LIKE ON YOUR INSTRUMENTS, AND LABEL THEM BY THE TIPS REQUESTED ON YOUR ORDER FORMS OR PO’S ACCORDINGLY.
    • Also, please place your instruments in sterilization bags and mark the bags with desired tips when shipping to us. This also helps to keep similar instruments together to insure proper re-tipping / replacement. This is a great time for you to mark each sterilization bags with the name and number of the items you have in the bag. For example, write (10) 204S on the bag so we know how to retip the instruments to 204S’ in case the handles say GRACEY 1/2!!!!
    • Please count your instruments accurately when sending them to us, and note the quantities on the sterilization bags and order forms.
    • We WILL NOT ACCEPT ORDERS THAT ARE NOT SORTED PROPERLY WITHOUT CHARGING AN ADDITIONAL SORTING FEE THAT WILL BE XDETERMINERD BY THE NUMBER OF INSTRUMENTS WE RECEIVE!!!
    • Do not just write, for example, 20 instruments for re-tip or sharpening on your order form or purchase order.
    • You do need to be specific. If you are not specific we cannot guarantee you will receive what you wanted.
  4. Please fill out the order form in a precise, detailed manner. Many instruments we receive have handles and tips that have been re-tipped / changed in the past. All order forms must have your requested part number or tip description noted. ( i.e. Gracey 1/2, Langer 3/4, Columbia 4R/4L, etc. ) This can easily be done by sorting and labeling your instruments and then entering that information, in full, onto our ORDER FORM!
  5. Distributors: Please provide us with shipping labels for all drop shipments to be sent via your carrier / account number, otherwise we will ship via UPS ground.
  6. ALL OF THE ABOVE GUIDELINES APPLY TO ALL DISTRIBUTORS ALSO.

Dental USA, Inc. Contact Information


Address: 2809 Barney Ct. McHenry, IL 60051

Local Office: 815-363-8003
Toll Free: 866-439-3400
Fax: 815-363-3545

e-mail: info@mydentalusa.com
http://www.mydentalusa.com